The Reserve Cellars does not sell to persons under the age of 18, as it is illegal to do so. If you do not confirm or are unable to confirm that you are 18 years or over, your order will not be processed. When placing an order on our website, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct.

All refunds and returns are subject to the discretion of The Reserve Cellars. All refunds and returns require the refund & return form to be completed and returned via email to [email protected]

In the unlikely event that the goods received are faulty or defective, contact The Reserve Cellars within 3 days of delivery.

If the wine is TCA affected (corked) or has oxidized, we are happy to replace or credit the amount of the purchase. However, we required three quarters (¾) of the bottle or more to be returned to The Reserve Cellars. Please ensure the following:

• You contact The Reserve Cellars within 3 days of delivery
• Goods are returned in original condition with their original packaging
• Goods are not damaged in transit
• You are responsible for the return delivery costs of any products
• Returns and refund form has been completed and emailed to [email protected]

The Reserve Cellars will provide a refund or credit if you have changed your mind on a purchase, provided that the product is:

• Returned within 30 days of the purchase date
• Not opened or damaged, and in a re-saleable condition
• Goods are returned in original condition with their original packaging
• Goods are not damaged in transit
• You are responsible for the return delivery costs of any products
• Returns and refund form has been completed and emailed to [email protected]

You are welcome to collect your order at our concierge services located at Emporium Hotel South Bank 267 Grey Street, South Bank, Queensland 4101.

Collection is available from 7am till 9pm 7 days a week. All orders require 24 hours’ notice for click and collect.

Where a product is in stock, dispatch will be within the next 2-3 business days. Please allow up to ten business days for delivery within Australia. Most deliveries will be received sooner than this. If you believe your order is missing or overdue, please follow the tracking instructions as per your order confirmation email or contact us at [email protected]

• Shipping is sent via Australia Post and includes P.O. Boxes.
• Deliveries are to Australian addresses only.
• Please allow 2-3 business days for your order to be dispatched.
• The order name must match the person over 18 years old accepting the delivery with valid identification. You must be at the delivery location to sign for and receive the order.
• If no one is at the delivery address, or you are unable to provide proof of age, an attempted delivery notice will be left at the delivery address with appropriate instructions.
• To ensure the quality of our wines, we do not dispatch orders during extreme weather events. Please be aware shipping delays may occur in such circumstances.

When you are a member of the concierge club, all orders over $200 will be complimentary delivery. Orders that are not eligible for free delivery, shipping costs will be determined on checkout with your postcode.

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost once you have completed your shipping information.

At The Reserve Cellars we understand our customers concerns about how personal information is collected, used and shared. Please find our privacy policy at https://www.reservecellar.com.au/privacy