Where a product is in stock, dispatch will be within the next 2-3 business days. Please allow up to ten business days for delivery within Australia. Most deliveries will be received sooner than this. If you believe your order is missing or overdue, please follow the tracking instructions as per your order confirmation email or contact us at [email protected]

• Shipping is sent via Australia Post and includes P.O. Boxes.
• Deliveries are to Australian addresses only.
• Please allow 2-3 business days for your order to be dispatched.
• The order name must match the person over 18 years old accepting the delivery with valid identification. You must be at the delivery location to sign for and receive the order.
• If no one is at the delivery address, or you are unable to provide proof of age, an attempted delivery notice will be left at the delivery address with appropriate instructions.
• To ensure the quality of our wines, we do not dispatch orders during extreme weather events. Please be aware shipping delays may occur in such circumstances.

Christmas Recommended Last Shipment Date - Thursday 19th December

For delivery by Christmas (*excludes items sent to Perth and Darwin). * Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 13 December to be delivered by Christmas.

• Completed with Anonymous Wine Freight -https://www.anonymouswinefreig...
• Deliveries are available to Australian addresses only; in Adelaide & surrounds, Brisbane & surrounds, Sydney & surrounds, Melbourne & surrounds, regional Victoria, Mornington Peninsula, and Byron Bay.
• All wine is transported in temperature-controlled vehicles–interstate vans are insulated, and cooled, and local drivers take small runs in air-conditioned passengers vehicles using window shades and thermal blankets.
• The order name must match the person over 18 years old accepting the delivery with valid identification. You must be at the delivery location to sign for and receive the order.
• If no one is at the delivery address, the team will attempt to contact you whilst still on site to see if a reattempt for delivery can be arranged. A $15 charge may be incurred.
• Delivery personal will only ever leave a delivery somewhere safe if they have authority to do so and there is somewhere safe to leave it (out of sight and weather conditions).
• Anonymous Wine Freight assume liability for any damage, destruction or loss directly caused by us during the provision of our freight
  services up to the amount of $1,000. This is applicable to consignments that have a total value of $1,000 for all of the wine in the consignment. Additional insurance option available.
• Cannot deliver to PO Boxes
• Tracking is available via https://www.anonymouswinefreight.com/send-with-us

Deliveries are collected from Brisbane Tuesday and Thursdays.

• Delivery to Sydney is collect Tuesday for delivery Thursday / collect Thursday for delivery Friday
  
• Delivery to Adelaide is collect Tuesday or Thursday for delivery the following Thursday/Friday
• Delivery to Melbourne is collect Tuesday and delivery Thursday / collect Thursday for delivery the following Tuesday
• Delivery to Regional Victoria is collect Tuesday for delivery following Wednesday / Thursday / Friday
• Delivery to Perth is collect Tuesday for delivery in Perth Thursday/Friday of the following week

Christmas Recommended Last Shipment Dates

• Delivery to Brisbane is collect Thursday 19th
• Delivery to Sydney is collect Thursday 19th
  
• Delivery to Byron Bay is collect Thursday 19th
• Delivery to Gold Coast is collect Tuesday 17th
• Delivery to Adelaide is collect Thursday 12th
• Delivery to Melbourne is collect Tuesday 17th
• Delivery to Regional Victoria is collect Tuesday 10th
• Delivery to Mornington Peninsula is collect Tuesday 17th
• Delivery to Geelong is collect Thursday 12th
• Delivery to Yarra Valley is collect Thursday 12th
• Delivery to Perth is collect Tuesday 3rd

ALL ANONYMOUS PREMIUM SHIPMENTS WILL PAUSE FROM 19TH DECEMBER TO 6TH JANUARY 2025.

• Additional insurance is available as ‘high value consignment insurance’, which is 1% of the order total, of over $1,000.

At Reserve Cellar, we understand that wine enthusiasts are located all around the world. That's why we are pleased to offer international shipping for our wine selections. Whether you're based in Europe, Asia, or the Americas, we can provide you with our range of high-quality wines. To ensure that your international order is processed smoothly and efficiently, we kindly ask that you email our concierge team at [email protected]. They will be more than happy to assist you with any queries you may have about our international shipping process. Rest assured that we will take all necessary steps to ensure that your wine order arrives safely and promptly.

When you are a member of The Reserve Cellar Concierge Club, all orders over $200 will be complimentary delivery. Orders that are not eligible for free delivery, shipping costs will be determined on checkout with your postcode.

You are welcome to collect your order at the hotel concierge services located at Emporium Hotel South Bank - 267 Grey Street, South Bank, Queensland 4101.

Collection is available from 7am till 9pm, 7 days a week. All orders require one business days notice for click and collect. Orders place on the weekend, will be available to collect Monday at the earliest.

Please DO NOT attempt to collect your order until you have been contacted advising that it's ready. If there are any delays outside of this, you will be contacted.

Shipping Insurance: We offer an optional insurance policy to protect your items during transit. If you choose not to purchase insurance, we cannot be held responsible for any damage, loss, or breakage that occurs during shipping. By proceeding with your order without selecting insurance, you acknowledge and accept this policy.

Loss or theft is not covered for orders with Authority To Leave comments made.

Read the full conditions of sale for further detail on collection, returns and legal requirements.

This page was last updated May 2024.